Privacy Policy
Kolonaki Fine Foods is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, and disclose personal information through KolonakiFineFoods.com.
By using this website, you consent to the practices described in this policy.
Information We Collect
We may collect personal information in a variety of ways, including when you place an order, complete a form, or otherwise interact with our website.
Personal information we may collect includes:
- Name
- Email address
- Postal address
- Telephone number
- IP address
- Payment and billing information
We may also collect non-identifying information about how users access and use our website, including through cookies and tracking technologies.
Cookies
Cookies are small data files stored on your device.
We use:
- Session cookies, which expire when you close your browser
- Persistent cookies, which remain on your device for a set period
These cookies help us improve website functionality, remember preferences, and enhance user experience. Cookies do not contain personally identifiable information.
You can modify your browser settings to decline cookies if you prefer.
Log Files
Like most websites, we use log files. These may include IP address, browser type, internet service provider, referring and exit pages, date and time stamps, and usage data.
This information is used in aggregate to analyze trends, administer the website, and improve performance. It is not linked to personally identifiable information.
How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Communicate with you about purchases or inquiries
- Provide customer support
- Detect and prevent fraud
- Improve our websites, products, and services
- Send marketing communications, where you have provided consent
You may opt out of marketing communications at any time.
Disclosure of Information
We may share your personal information with trusted third parties that help us operate our business, including:
- Payment processors
- Website hosting providers
- E-commerce platforms such as Shopify
- Analytics services such as Google Analytics
These service providers are required to protect your information and use it only for the services they provide to us.
We may also disclose your information:
- To comply with applicable laws and regulations
- To respond to lawful requests or legal processes
- To protect our rights, property, or security
We do not sell your personal information.
We may share aggregated, non-identifiable data with our partners or for business analysis purposes.
Behavioural Advertising
We may use your information to provide you with relevant advertisements and marketing communications based on your interactions with our websites.
You can opt out of targeted advertising through your browser settings or through tools provided by the Digital Advertising Alliance of Canada.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
While we take appropriate measures to protect your data, no method of transmission over the internet is completely secure.
Sensitive information, such as payment data, is encrypted during transmission.
Your Rights
You have the right to:Under Canadian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Withdraw consent for certain uses of your data
To exercise these rights, please contact us using the information below.
Your Responsibilities
You are responsible for maintaining the confidentiality of your account credentials. Please ensure you log out after using your account, especially on shared devices.
Minors
This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Kolonaki Group of Companies
17 Vulcan Street
Toronto, Ontario
M9W 1L3
Canada
Toronto, Ontario
M9W 1L3
Canada